Our CRM App Support
Goldfinger’s CRM app lets you integrate your SugarCRM Plugin system with Atlassian Jira to enable more effective collaboration among development, support, and sales teams. When CRM systems like SugarCRM are integrated with Atlassian Jira, cases from the various CRM vendors can flow bi-directionally with issues from Atlassian Jira.
Other CRM Integration Apps
Goldfinger has CRM plugin app that integrate Microsoft Dynamics or Salesforce with Atlassian Jira as well. Learn more about:
Create issues in Jira from Salesforce.
Map multiple Salesforce records to a
single Jira issue.
Link multiple Jira issues to a single Salesforce Case record.
Synchronize updates and comments in Salesforce and Jira.
Automatically copy Jira issue data to CRM fields and CRM fields to Jira issue.
Compatible with all Salesforce objects including custom objects.
Highly configurable. Users can specify exactly which fields are copied between systems and under which conditions.
Use only Jira server simultaneously with multiple CRM systems of the same or different types (Salesforce, MS Dynamics CRM Online, SugarCRM).
What customers are saying
This plugin has made our Salesforce integration a breeze. It has every option we could have possibly asked for to keep our Salesforce and Jira data in sync. With this plugin all of our data is always up to date. Any questions I have ever had have been answered quickly and professionally by the Goldfinger Holdings CRM staff. We couldn’t ask for anything more out of this plugin.
Enterprise Application Administrator, Easter Seals Bay Area
An end-user contacts a customer support representative and a case is created for that customer in the CRM. The CRM user can then elect to send that issue to Jira, either creating a new issue in Jira or linking to an existing issue. As the Jira issue progresses, the CRM user can monitor the status and the Jira user and CRM user can communicate via comments and attachments.
Common integration scenarios
Sales <- > Development Teams
Support teams <- > Development Teams
Customers <- > Support Teams
CRM artifacts synchronized
Jira issue <- > Salesforce records
Atlassian Jira 4.x, 5.x, 6.x, 7.x, 8.x
Jira Data Center